Refunds & Replacements Policy

Draft policy prepared for Sunehri — to be reviewed and approved before launch.

Perishable products

All Sunehri products are perishable food items and cannot be returned once delivered.

Damaged, spoilt or wrong items

If your order arrives damaged, spoilt or incorrect, please WhatsApp us at +91 87968 80610 within 1 hour of delivery with your order number and a clear photo or unboxing video. Once verified, we will refund the affected item(s).

Refund timeline

Approved refunds are processed to the original payment method within [number of working days]. Cash-on-delivery refunds are made by [UPI / bank transfer].

What isn’t covered

Issues reported more than 1 hour after delivery, products not stored as instructed after delivery, or a change of mind.

Last updated: [date]